18 Ways to Keep and Lose a Customer

18 Ways to Keep A Customer Only promise what you can actually do! Communicate cooperation Stay calm and focused even if your customer gets upset Never openly tell a customer they are wrong…inform them and educate them. Convey your enthusiasm so that they notice...

Debtors Who Just Won’t Pay

What can be more frustrating than dealing with debtors who just refuse to pay? Well, let us begin by asking a few questions. 1               Does the company have the ability to pay? If it doesn’t…well you’re just wasting your time. Threaten to withhold shipments,...

Bankruptcy Notice – Oh My!

  The dreaded bankruptcy notice! What does one need to know when you receive such a notice?   Who is the debtor? Who is their attorney of record? Is there an attorney of record or did they file on their own? Usually indicated as “In re:” for the debtor.  Which...

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